FAQs

What is your stance on plastic and recycling?

Our stance on plastic and recycling is unequivocal: we’ve worked really hard to make sure there’s no single use plastic in our boxes and that every box can be recycled.

What kinds of books do you choose?

It’s really important to us that we champion a range of authors, from the really well known to the debut author or unknown writer. We champion writers of all colours and backgrounds. For us, all that matters is that we present to you books that are really good reads. And by ‘good’, we definitely don’t mean ‘difficult’

How does shipping work?

For subscriptions, shipping is charged at £3 per title in addition to the base price of the package. This is two-day tracked shipping provided by Royal Mail for UK subscriptions and orders.

International shipping is calculated at checkout.

How do I update my card details and delivery address?

If you wish to change your card details or delivery address, you can do so in your account page. Changes to delivery will take effect from the next shipping month. If you wish to update a parcel being dispatched in the same month, please contact [email protected] and we'll update the delivery.

What if my book is damaged? What is the replacement process?

Please inspect your order upon receiving it and contact us immediately if the item(s) is defective, damaged, or incorrect so we can arrange for a replacement to be sent to you. Replacements will only be processed within 30 days of your order arriving.

If you haven’t received tracking information for your LoveMyRead shop order within 2 weeks of placing the order, please email us.

For LoveMyRead shop orders to be delivered to an international address, or Stream and book tickets with international delivery, you will have up to 60 days from the date your order is dispatched to request a replacement or return.

Can I return my order?
If you wish to return an order, please email us with your order number and reason(s) why you wish to return your order. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted or refunded.

To be eligible for a refund, your item must be in the same condition that you received it.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Any returns or refunds that are requested more than 30 days after the order has been delivered, or an event has passed will NOT be accepted.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.